(347) 844-9404
(F.A.Q) FREQUENTLY ASKED QUESTIONS
Booking & Policies
Q: How do I book an appointment at Pinkyz Place?
A: Book online via our website’s Book Now button or call 347-844-9404 during business hours. Walk-ins are welcome when available, but appointments are the best way to secure your time.
Q: Do you accept walk-ins?
A: Yes—subject to stylist availability. Weekends fill quickly; we recommend booking ahead.
Q: What’s your cancellation/reschedule policy?
A: Please cancel or reschedule at least 24 hours in advance so we can offer the spot to another family.
Q: Can siblings or friends be booked together?
A: Absolutely. Book separate appointments back-to-back so we can plan adequate time for each child.
Q: Are parents/guardians allowed to stay?
A: Yes! We’re a family-friendly salon—parents are encouraged to stay nearby for comfort and photos.
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Services (Haircuts, Braids, Protective Styles)
Q: What ages do you serve?
A: Infants to teens—baby’s first haircut through tween/teen styles.
Q: What types of haircuts do you offer for kids?
A: First haircuts, classic trims, fades, shape-ups, curly cuts, blowouts/silk press (heat-safe), and trend-forward teen styles.
Q: Do you do braids and protective hairstyles?
A: Yes. We offer cornrows, box braids, feed-ins, freestyle braids, stitch braids, natural-hair protective styles, and simple add-ins (beads, bows). Time varies by style—please book accordingly.
Q: How long do braids/protective styles take?
A: Timing depends on length, thickness, and design. For small/medium braids, plan 1.5–3+ hours. We’ll advise at check-in.
Q: Do you work with all hair types and textures?
A: Yes—straight, wavy, curly, coily, and protective-style maintenance. Our stylists are experienced with diverse kids’ hair.
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Baby’s First Haircut
Q: Do you have a “First Haircut” keepsake?
A: Yes! We offer a certificate and a keepsake lock of hair (upon request)—perfect for the memory book.
Q: My baby is wiggly. Can you still cut their hair?
A: We’re pros with little movers. We use gentle positioning, toys, and short breaks to help them feel safe.
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Curly/Natural Hair Care
Q: Can you cut and shape curly/coily hair?
A: Definitely. We tailor our approach to curl pattern, density, and shrinkage for a shape that looks great air-dried or stretched.
Q: Do you offer detangling and wash services?
A: Yes. Add a wash + detangle to your appointment for a smooth, tear-free service.
Q: How often should kids with curls get trims?
A: Typically every 8–12 weeks to maintain shape and minimize knots/splits.
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Manicures, Parties & Classes
Q: Do you offer kids’ manicures/pedicures?
A: Yes—polish and mini spa options using child-friendly products.
Q: Can I host a birthday party or group event?
A: Yes! We host salon parties with services and fun add-ons. Contact us for packages and availability.
Q: Do you run classes or seasonal events?
A: We regularly host family-friendly classes and pop-ups. Follow @pinkyzplace or check our site for the latest schedule.
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Sensory-Friendly & Special Accommodations
Q: Do you offer sensory-friendly appointments?
A: Yes. We can reduce noise, dim lights, and schedule quieter times. Let us know your child’s preferences in the notes.
Q: Can my child stay in a caregiver’s lap?
A: Yes—when safe for the service. We’ll guide positioning so everyone is comfortable.
Q: What if my child needs extra time or breaks?
A: No problem. We pace the service and can split into shorter segments if needed.
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Health, Safety & Lice Policy
Q: What’s your approach to safety and sanitation?
A: We sanitize tools and stations between clients and follow kid-safe product and hygiene protocols.
Q: What’s your lice policy?
A: If active lice or nits are found, we’ll pause the service and recommend treatment first. You can rebook once the issue is fully resolved.
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Products & Aftercare
Q: Do you carry kids’ hair products and accessories?
A: Yes—detanglers, gentle shampoos/conditioners, curl creams, oils, satin accessories, bows, and beads selected for kids.
Q: Can you recommend at-home routines?
A: Absolutely. Your stylist will suggest brush/comb types, wash routines, and protective bedtime habits (like satin/silk).
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Location, Parking & Accessibility
Q: Where are you located?
A: 152 Atlantic Avenue, Brooklyn, NY 11201, serving Brooklyn Heights, Cobble Hill, Boerum Hill, Downtown Brooklyn and nearby neighborhoods.
Q: Is there parking or transit nearby?
A: Street/garage parking is available nearby. We’re close to multiple subway and bus lines along Atlantic Ave.
Q: Is the salon stroller-friendly and accessible?
A: Yes—please let us know if you need assistance when you arrive.
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Payments, Gift Cards & Tipping
Q: What forms of payment do you accept?
A: Major cards and contactless payments. (Call ahead if you have a specific payment question.)
Q: Do you sell gift cards?
A: Yes—digital and physical gift cards are available. They’re perfect for birthdays and holidays.
Q: Is gratuity included?
A: Gratuity is not included and is always appreciated for great service.
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Pricing
Q: How much do services cost?
A: Pricing varies by service, hair length/texture, and style complexity. Please see our Pricing page or booking portal for the most current rates.
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Hiring
Q: Are you hiring stylists or assistants?
A: Yes—we’re growing! Visit our We’re Hiring page for current roles and how to apply.
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Contact
Q: How do I get in touch?
A: Call 347-844-9404 during business hours or use the Contact Us form on our website. For quick updates, follow @pinkyzplace on Instagram.